Privacy Policy

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE PARTY

– 1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about how we handle your personal data when you use our website. Personal data refers to any data that can personally identify you.
– 1.2 The party responsible for data processing on this website, in accordance with the General Data Protection Regulation (GDPR), is CARE DELUX. The party responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.
– 1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the responsible party), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string ‘https://’ and the lock symbol in your browser’s address bar.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

In the case of purely informative use of our website, meaning if you do not register or provide us with information in any other way, we only collect the data that your browser transmits to our server (so-called ‘server log files’). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:
– Our visited website
– Date and time of access
– Amount of data transmitted in bytes
– Source/referral from which you accessed the page
– Browser used
– Operating system used
– IP address used (possibly in anonymized form)

The processing is carried out in accordance with Art. 6(1)(f) of the GDPR based on our legitimate interest in improving the stability and functionality of our website. There is no disclosure or other use of the data. However, we reserve the right to retrospectively review the server log files if there are concrete indications of unlawful use.

3) COOKIES

– In order to make your visit to our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., when you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process certain user information to an individual extent, such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
– Partially, the cookies serve to simplify the ordering process by storing settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6(1)(b) of the GDPR for the performance of the contract or, alternatively, based on Art. 6(1)(f) of the GDPR to protect our legitimate interests in the best possible functionality of the website and a user-friendly and effective design of the site visit.
– We may collaborate with advertising partners to make our online offering more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we cooperate with the aforementioned advertising partners, you will be individually and separately informed about the use of such cookies and the scope of the information collected in the following paragraphs.
– Please note that you can configure your browser settings to be notified about the setting of cookies and individually decide on their acceptance, or to exclude the acceptance of cookies for specific cases or in general. Each browser differs in how it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers at the following links:
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: https://help.opera.com/en/latest/web-preferences/#cookies 

*Please note that if you do not accept cookies, the functionality of our website may be limited.

4) CONTACTING US

During the process of contacting us (e.g., via contact form or email), personal data is collected. The specific data collected through the contact form is evident from the respective form. This data is solely stored and used for the purpose of responding to your inquiry or establishing contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your inquiry, pursuant to Art. 6(1)(f) of the GDPR. If your contact aims at the conclusion of a contract, an additional legal basis for the processing is Art. 6(1)(b) of the GDPR. Your data will be deleted after the final processing of your request, provided that it can be inferred from the circumstances that the matter in question has been conclusively resolved and there are no legal retention obligations.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

According to Art. 6(1)(b) of the GDPR, personal data is also collected and processed when you provide it to us for the performance of a contract or when opening a customer account. The data collected can be found in the respective input forms. Deletion of your customer account is possible at any time and can be requested by sending a message to the address of the responsible party mentioned above. We store and use the data you provide for contract processing. After complete execution of the contract or deletion of your customer account, your data will be blocked considering tax and commercial retention periods and will be deleted after the expiration of these periods, unless you have expressly consented to further use of your data or there is another legally permissible use of data by our side, about which we will inform you accordingly below.

6) USE OF YOUR DATA FOR DIRECT MARKETING

– 6.1 Signing up for our email newsletter:
If you sign up for our email newsletter, we will regularly send you information about our offers. The mandatory information for sending the newsletter is solely your email address. Providing additional data is optional and is used to address you personally. For sending the newsletter, we use the double opt-in process. This means that we will only send you an email newsletter after you have explicitly confirmed that you consent to receiving the newsletter. We will then send you a confirmation email asking you to confirm your subscription by clicking on a corresponding link.
By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6(1)(a) of the GDPR. When you sign up for the newsletter, we store the IP address provided by your Internet service provider (ISP), as well as the date and time of the registration, in order to trace any potential misuse of your email address at a later time. The data collected during the newsletter registration process is used exclusively for promotional communication through the newsletter. You can unsubscribe from the newsletter at any time using the designated link in the newsletter or by contacting the responsible party mentioned at the beginning of this statement. After unsubscribing, your email address will be promptly deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that, as permitted by law and as stated in this statement.
– 6.2 Sending the email newsletter to existing customers:
If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email, without obtaining separate consent from you. In this regard, the data processing is based solely on our legitimate interest in personalized direct marketing, pursuant to Art. 6(1)(f) of the GDPR. If you initially objected to the use of your email address for this purpose, we will not send you any emails. You have the right to object to the use of your email address for the aforementioned advertising purpose at any time, with effect for the future, by notifying the responsible party mentioned at the beginning. You will only be charged transmission costs according to the basic rates. Once we receive your objection, the use of your email address for advertising purposes will be discontinued immediately.

7) DATA PROCESSING FOR ORDER PROCESSING

– 7.1 The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the order processing, to the extent necessary for the delivery of the goods. We will forward your payment data to the commissioned bank or payment service provider for the purpose of payment processing, if this is necessary for payment processing. We will explicitly inform you about the use of payment service providers below. The legal basis for the data transfer is Art. 6(1)(b) of the GDPR.
– 7.2 Use of payment service providers
– Paypal
If you choose to pay via PayPal, credit card via PayPal, direct debit via PayPal, or, if offered, “purchase on account” or “installment payment” via PayPal, we will pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”) as part of the payment processing. The data transfer is carried out in accordance with Art. 6(1)(b) of the GDPR and only to the extent necessary for payment processing.
For payment methods such as credit card via PayPal, direct debit via PayPal, or, if offered, ‘purchase on account’ or ‘installment payment’ via PayPal, PayPal reserves the right to conduct a credit check. For this purpose, if necessary, your payment data will be transferred to credit agencies based on Art. 6(1)(f) of the GDPR, with PayPal’s legitimate interest in determining your creditworthiness. PayPal uses the result of the credit check regarding the statistical probability of default for the purpose of deciding on the provision of the respective payment method. The credit check may involve probability values (so-called score values). If score values are included in the result of the credit check, they are based on a scientifically recognized mathematical-statistical method. Address data, among other factors but not exclusively, may be included in the calculation of the score values. For further information on data protection, including the credit agencies used, please refer to PayPal’s privacy policy.
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if it is necessary for the contractual payment processing.

8) CONTACT FOR REVIEW REMINDERS

* Own review reminder (not sent through a customer review system)
We use your email address to send you a one-time reminder to submit a review of your order for the review system we use, provided that you have given us your explicit consent for this during or after your order, in accordance with Art. 6(1)(a) of the GDPR.
You can revoke your consent at any time by sending a message to the data controller responsible for the data processing.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

– 9.1 Facebook plugins with Shariff solution
Special additional customs clearance costs and/or import duties are not included in the price and are borne by the customer. On our website, so-called social plugins (“plugins”) of the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”), are used. To enhance the protection of your data when visiting our website, these buttons are not unrestrictedly integrated as plugins but only as HTML links within the page.
This integration ensures that when you access a page on our website that contains such buttons, no connection is made to Facebook’s servers. When you click on the button, a new browser window opens, displaying the Facebook page where you can interact with the respective plugins (possibly after entering your login details).
Facebook Inc., based in the USA, is certified under the EU-U.S. Privacy Shield, which ensures compliance with the data protection standards applicable in the EU. For the purpose and scope of data collection, as well as the further processing and use of data by Facebook, and your related rights and privacy settings, please refer to Facebook’s privacy policy:
https://www.facebook.com/policy.php

– 9.2 Google+ plugins as Shariff solution
On our website, so-called social plugins (“plugins”) of the social network Google+, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”), are used. To enhance the protection of your data when visiting our website, these buttons are not unrestrictedly integrated as plugins but only as HTML links within the page.
This integration ensures that when you access a page on our website that contains such buttons, no connection is made to Google+’s servers. When you click on the button, a new browser window opens, displaying the Google+ page where you can interact with the respective plugins (possibly after entering your login details). Google LLC, based in the USA, is certified under the EU-U.S. Privacy Shield, which ensures compliance with the data protection standards applicable in the EU.
For the purpose and scope of data collection, as well as the further processing and use of data by Google, and your related rights and privacy settings, please refer to Google’s privacy policy: https://www.google.com/intl/en/policies/privacy/

– 9.3 Instagram plugin as Shariff solution
On our website, so-called social plugins (“plugins”) of the online service Instagram, operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA (“Instagram”), are used. To enhance the protection of your data when visiting our website, these buttons are not unrestrictedly integrated as plugins but only as HTML links within the page.
This integration ensures that when you access a page on our website that contains such buttons, no connection is made to Instagram’s servers. When you click on the button, a new browser window opens, displaying the Instagram page where you can interact with the respective plugins (possibly after entering your login details). Instagram LLC., based in the USA, is certified under the EU-U.S. Privacy Shield, which ensures compliance with the data protection standards applicable in the EU.
For the purpose and scope of data collection, as well as the further processing and use of data by Instagram, and your related rights and privacy settings, please refer to Instagram’s privacy policy: https://help.instagram.com/155833707900388/

10) ONLINE-MARKETING

– 10.1 DoubleClick by Google:
This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“DoubleClick”). DoubleClick uses cookies to display ads that are relevant to users, improve campaign performance reports, or prevent users from seeing the same ads multiple times.
Google captures which ads are displayed in which browsers via a cookie ID and can prevent them from being shown multiple times.
The processing is based on our legitimate interest in optimizing the marketing of our website, in accordance with Art. 6(1)(f) of the GDPR. In addition, DoubleClick can capture conversions, which are related to ad requests, using cookie IDs. This occurs when a user sees a DoubleClick ad and later visits the advertiser’s website with the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain personally identifiable information. Due to the marketing tools used, your browser automatically establishes a direct connection to Google’s server. We have no control over the scope and further use of the data collected by Google through the use of this tool. To the best of our knowledge, when DoubleClick is integrated, Google receives information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google can associate your visit with your account. Even if you are not registered with Google or not logged in, there is a possibility that the provider will obtain and store your IP address.
If you wish to opt-out of this tracking process, you can disable cookies for conversion tracking by adjusting your browser settings to block cookies from the domain www.googleadservices.com.
This setting is deleted when you delete your cookies. Alternatively, you can obtain information about setting cookies and make related choices through the Digital Advertising Alliance at www.aboutads.info. Finally, you can configure your browser to notify you about the placement of cookies and individually decide whether to accept them or exclude the acceptance of cookies for specific cases or in general.
The functionality of our website may be limited if you do not accept cookies. Google LLC, based in the USA, is certified under the EU-U.S. Privacy Shield, which ensures compliance with the data protection standards applicable in the EU. For further information about the privacy policy of DoubleClick by Google, please visit the following website: https://www.google.de/policies/privacy/

– 10.2 Use of Google AdWords Conversion Tracking:
This website uses the online advertising program “Google AdWords” and, within Google AdWords, the conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
We use Google AdWords to promote our attractive offers through advertising materials (known as Google AdWords) on external websites. By relating the data from the advertising campaigns, we can determine the success of individual advertising measures. Our aim is to display advertisements that are relevant to you, make our website more interesting for you, and achieve a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on an AdWords ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies generally expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie, so cookies cannot be tracked through the websites of AdWords customers.
The information obtained through the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers are provided with the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that personally identifies users. If you do not wish to participate in tracking, you can block this usage by disabling the Google Conversion Tracking cookie in your internet browser’s user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising, in accordance with Art. 6(1)(f) of the GDPR. Google LLC, based in the USA, is certified under the EU-U.S. Privacy Shield, which ensures compliance with the data protection standards applicable in the EU. For further information about the privacy policy of Google, please visit the following website: https://www.google.de/policies/privacy/ You can permanently deactivate cookies for ad preferences by preventing them through the corresponding settings in your browser software or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=en Please note that certain functions of this website may be limited or unavailable if you have disabled the use of cookies.

11) Web Analytics Services

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address, which is truncated using the “_anonymizeIp()” method to ensure anonymization and prevent direct personal identification) is usually transmitted to and stored by Google on servers in the United States.
This website uses Google Analytics with the IP anonymization feature. This means that within member states of the European Union or other parties to the Agreement on the European Economic Area, your IP address is truncated by Google before being transmitted to the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. This processing is based on our legitimate interest in statistically analyzing user behavior for optimization and marketing purposes, in accordance with Art. 6(1)(f) of the GDPR.
On our behalf, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be associated with any other data held by Google.
You can prevent the storage of cookies by adjusting your browser settings accordingly. However, please note that if you do this, you may not be able to use the full functionality of this website. You can also opt out of data collection and storage by Google Analytics, including your IP address, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Alternatively, you can click on the following link to set an opt-out cookie that prevents the collection of data by Google Analytics on this website in the future (this opt-out cookie only works in this browser and for this domain; if you delete your cookies in this browser, you will need to click the link again): Disable Google Analytics Google LLC, based in the USA, is certified under the EU-U.S. Privacy Shield, which ensures compliance with the data protection standards applicable in the EU. For more information about Google’s privacy policy, please visit the following website: https://www.google.de/policies/privacy/
This website also uses Google Analytics for cross-device analysis of visitor traffic conducted via a user ID. When a page is first visited, a unique, permanent, and anonymized ID is assigned to the user, which is set across devices. This allows interaction data from different devices and sessions to be associated with a single user. The user ID does not contain any personally identifiable information and does not transmit such information to Google. You can opt out of data collection and storage via the user ID at any time with effect for the future. To do this, you must disable Google Analytics on all systems you use, such as in a different browser or on your mobile device.
You can disable it using the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout?hl=en). Alternatively, you can click on the following link to set an opt-out cookie that prevents data collection by Google Analytics on this website in the future (this opt-out cookie only works in this browser and for this domain; if you delete your cookies in this browser, you will need to click the link again): Disable Google Analytics Further information about Universal Analytics can be found here: https://support.google.com/analytics/answer/2838718?hl=en&ref_topic=6010376

12) Retargeting/Remarketing/Recommendation Advertising

-12.1 Facebook Custom Audience using the pixel method:
This website uses the “Facebook pixel” provided by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). In case of explicit consent, this allows tracking of users’ behavior after they have seen or clicked on a Facebook advertisement. This process is used to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help optimize future advertising campaigns.
The data collected is anonymous to us and does not provide any information about the identity of users. However, Facebook stores and processes the data, enabling a connection to the respective user profile, and may use the data for its own advertising purposes in accordance with the Facebook Data Policy (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to display advertisements on and outside of Facebook. For this purpose, a cookie may be stored on your computer. These processing operations are carried out only with your explicit consent in accordance with Art. 6(1)(a) of the GDPR.
Consent to the use of the Facebook pixel can only be given by users who are older than 13 years. If you are younger, please ask your legal guardian for permission.
Facebook Inc., located in the USA, is certified under the EU-U.S. Privacy Shield, which ensures compliance with the data protection level applicable in the EU.
To disable the use of cookies on your computer, you can adjust your internet browser settings to prevent cookies from being stored on your computer in the future or delete previously stored cookies. However, disabling all cookies may result in some functions on our websites not being performed. You can also disable the use of cookies by third-party providers such as Facebook on the following website of the Digital Advertising Alliance: https://www.aboutads.info/choices/“.

– 12.2 Google AdWords Remarketing:
Our website uses the features of Google AdWords Remarketing, which allows us to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For this purpose, Google sets a cookie in your browser that enables interest-based advertising based on the pages you have visited, using a pseudonymous cookie ID. The processing is based on our legitimate interest in effectively marketing our website, in accordance with Art. 6(1)(f) of the GDPR.
Further data processing will only take place if you have consented to Google linking your internet and app browser history to your Google account and using information from your Google account to personalize ads you see on the web. If you are logged into your Google account while visiting our website, Google uses your data along with Google Analytics data to create and define audience lists for cross-device remarketing. Your personal data is temporarily linked with Google Analytics data for this purpose, in order to create target groups.
You can permanently disable the setting of cookies for ad preferences by downloading and installing the browser plugin available at the following link: https://www.google.com/settings/ads/onweb/
Alternatively, you can inform yourself about the setting of cookies and make corresponding settings on the website of the Digital Advertising Alliance at www.aboutads.info. Furthermore, you can configure your browser to inform you about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. If cookies are not accepted, the functionality of our website may be limited.
Google LLC, based in the USA, is certified under the EU-US Privacy Shield, which ensures compliance with the level of data protection applicable in the EU. For more information and Google’s privacy policy regarding advertising, please visit: https://www.google.com/policies/technologies/ads/

13) Rights of the Data Subject

– 13.1 The applicable data protection law grants you comprehensive rights as a data subject (rights to information and intervention), about which we inform you below:

Right to information pursuant to Art. 15 GDPR: You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and certain information specified in Art. 15 GDPR.

Right to rectification pursuant to Art. 16 GDPR: You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you and, if necessary, the right to have incomplete personal data completed.

Right to erasure (“right to be forgotten”) pursuant to Art. 17 GDPR: You have the right to obtain the erasure of personal data concerning you without undue delay, provided that one of the grounds specified in Art. 17 GDPR applies, e.g., if the data is no longer necessary for the purposes for which it was collected or processed.

Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to obtain the restriction of processing if one of the conditions specified in Art. 18 GDPR applies, e.g., if you contest the accuracy of the personal data, the processing is unlawful, or the data controller no longer needs the personal data for the purposes of the processing.

Right to data portability pursuant to Art. 20 GDPR: In certain circumstances, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format or to transmit that data to another controller.

Right to withdraw consent pursuant to Art. 7(3) GDPR: If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time with future effect. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Right to lodge a complaint pursuant to Art. 77 GDPR: Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

Please note that these rights may be subject to limitations or exceptions under the applicable data protection laws. For further information about your rights and how to exercise them, please refer to our privacy policy or contact us directly.

– 13.2 Right to Object:

If we process your personal data based on our legitimate interests, you have the right to object to such processing at any time for reasons arising from your particular situation. If you exercise your right to object, we will cease processing the relevant data. However, we may continue processing if we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.

If your personal data is processed by us for direct marketing purposes, you have the right to object to the processing of your personal data for such marketing at any time. You can exercise this right as described above.

If you exercise your right to object, we will cease processing the relevant data for direct marketing purposes.

14) DURATION OF STORAGE OF PERSONAL DATA

The duration of storage of personal data is determined by the respective legal retention period (e.g., commercial and tax retention periods). After the expiration of the retention period, the corresponding data is routinely deleted unless it is no longer necessary for contract fulfillment or contract initiation and/or there is a legitimate interest on our part to continue storing it.